Alex Susskind, SHA Associate Dean for Academic Affairs and CIA Alum, has published a new book called
“The Next Frontier of Restaurant Management.” There he explores the research and data behind good guest service and a strong employee experience. He co-authored the book with Mark Maynard, from Union Square Hospitality Group. Mark translates these insights into the context of his own operational experiences for a quick reading practical guide. Alex is an ’88 alum of the CIA.