The Next Frontier of Restaurant Management

Alex Susskind, SHA Associate Dean for Academic Affairs and CIA Alum, has published a new book called

Front cover of The Next Frontier...

Front cover

The Next Frontier of Restaurant Management.” There he explores the research and data behind good guest service and a strong employee experience.  He co-authored the book with Mark Maynard, from Union Square Hospitality Group.  Mark translates these insights into the context of his own operational experiences for a quick reading practical guide.  Alex is an ’88 alum of the CIA.

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